Patient Experience

Exceed the expectations of today's healthcare consumer.

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Modernize the in-room experience

Deliver a high-touch experience without putting the burden on clinical staff with Vibe Health's smart room platform.

Provide patients and their loved ones with an interactive and immersive experience throughout their healthcare journey. Vibe Health delivers all the comforts of home with easy access to entertainment, dining, and hospital services, as well as tailored educational content to help support treatment goals. The platform provides hospitals with access to real-time patient feedback through in-room pulse surveys, enabling Patient Experience leaders to target key improvement areas and deploy a service recovery strategy that proactively address dissatisfiers before they escalate or become an HCAHPS issue.

Amplify the voice of the patient
with real-time feedback

Expectations for consumer experience in healthcare are at an all-time high. The level of customer service that patients and their loved ones receive when in the hospital impacts patient loyalty and likeliness to recommend or return to the facility, all key drivers of CMS star-ratings and HCAHPS score.

With Vibe Health, hospitals can capture patient feedback in real-time and automate service requests to so as to relive nurses of ancillary responsibilities and deploy a more effective service recovery strategy.

Using our customizable in-room pulse surveys and service request module,  hospitals can triage patient requests to the right department without putting the burden on clinical staff. Patient Experience leaders can target key improvement areas, such as food quality, quiet at night, or communication with nurses, and foster a service-minded culture across the organization.

Automate Ancillary Service Requests

Non-clinical service requests like “I need a blanket” are routed directly to the appropriate staff to more effectively and efficiency address patient needs, enabling nurses to focus on clinical care.

Capture Real-time Feedback with Pulse Surveys

Create targeted in-room pulse surveys to capture patient feedback and address key improvement areas, automatically route survey data to key staff for real-time service recovery.

For Kids

Children and their parents experience interactive, colorful graphics and can access a pediatric health library. Movies, games and TV shows keep kid's minds busy, while their bodies rest. Why do parents love eVideon? It distracts children from discomfort and provides escape. When a child is engrossed in 102 Dalmatians while the nurse changes an IV, it’s a win-win. When young patients have siblings visit, movies and video games entertain them, too!

TV Channel Lineup with Parental Controls

Television channel line-ups are customizable, allowing limited channels in waiting rooms or eliminating certain options from a pediatric line-up. The movie offering can be also customized by demographics, such as only allowing pediatric patients to see G and PG rated movies.

Nursing Staff Override

Nursing staff can easily override the default movie offering and add or delete movies for the young patient and their family.

For Seniors

Seniors view larger fonts, bigger buttons large print or high-contrast theme. The menu can feature tailored resources to the needs of the senior community like local rehabilitation and transportation, information on specific services like Medicare.

Tailored Resources

Information on services specific to their needs with access to Medicare, patient education and entertainment. Local rehabilitation and senior living resources, Advanced Directive videos and information, hospital and community information.

Specific Education

Patient education is available in more than 20 languages on top conditions like heart failure, heart attack, diabetes and pneumonia.


eVideon is designed to be accessible to all patients.

Visually Impaired

Low visibility option is designed in high-contrast black and white and features audio books, radio, local accessibility channels and relaxation content.

Adaptive Devices

Compatible with adaptive devices like sip-and-puff, eye sensors and other closed-contact devices.

Video Features for Hearing Impaired

Features closed captioning, so hearing impaired patients can enjoy television and movies

All the features you need

Ready to modernize the care experience?

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