When a patient responds to a survey question in a predetermined way, such as a negative response to a question, eVideon sends a message to the appropriate staff member for service recovery. This allows issues or perceived problems to be quickly and efficiently addressed.
For example, a VA hospital used eVideon’s service recovery feature to improve its Quiet at Night program. Patients were asked, “Did you receive a Sleep Kit?” If the patient answered “no” their concerns were quickly addressed, and they were provided with a Sleep Kit.
HDTV offers your patients and families distraction, entertainment, and relaxation options.
Movies on demand allows patients and families to see first-run movies at their convenience.
Patient-specific education videos help patients better understand their condition, treatment & medication.
Relaxation videos combine the beauty of nature with musical compositions, providing patients with a sense of calm.
Patients and families can order meals, snacks and guest trays from the patient’s bedside.
Service requests are routed directly to appropriate staff members to bypass unnecessary staff involvement.
Gauge patient satisfaction and readiness for discharge with service recovery using interactive patient surveys.
After a patient survey, eVideon sends a message to a staff member, so they can quickly address issues.
Visitors and patients can view information like maps, cafeteria hours, menus and chapel information.
Your hospital can select the languages it would like to present on its patient interfaces.
Hearing impaired patients can enjoy the television and movie experience with closed captioning.
Seniors can see larger fonts/buttons while kids can view fun graphics and a pediatric health library.
Soothing sounds like static, fan, waves or a forest drown out hospital noises, so patients can rest.
Music is healing -- patients and families can enjoy listening to their favorite music and radio apps.
Patients can easily stay connected and in touch with the outside world through Internet access.
The plug and play device for interactive gaming systems allows patients to play games on their TV.
Reduce readmissions and medication mishaps by allowing patients to fill prescriptions before discharge.
eVideon allows a patient to easily talk with doctors, family and friends through their TV.
Easily broadcast hospital events like chapel services or special events to patients right in their rooms.
Your patients can fully access their television through a pillow speaker at their bedside.
To keep patients comfortable, eVideon can integrate with environmental controls for lights and shades.
Post-video assessments confirm a patient’s understanding of the materials and reinforce main points of their care.