Service Recovery

eVideon sends a message to a staff member for service recovery

When a patient responds to a survey question in a predetermined way, such as a negative response to a question, eVideon sends a message to the appropriate staff member for service recovery. This allows issues or perceived problems to be quickly and efficiently addressed.

For example, a VA hospital used eVideon’s service recovery feature to improve its Quiet at Night program. Patients were asked, “Did you receive a Sleep Kit?” If the patient answered “no” their concerns were quickly addressed, and they were provided with a Sleep Kit.

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