Grand Rapids, Mich., October 26, 2020 – eVideon, a leader in interactive patient engagement and digital workflow solutions, today announced that NCH Healthcare System, one of the largest healthcare systems in Southwest Florida, will be implementing the company’s full suite of solutions in 576 patient rooms across its two hospitals. This implementation will provide a fully immersive patient experience with smart TVs, touchscreen tablets, digital patient door displays, digital whiteboards, and the HELLO video visitor solution for a complete Patient Smart Room. As eVideon’s first foray into the Florida market, this partnership signifies exciting growth for the patient engagement technology provider. 

“It’s been an absolute pleasure working with eVideon as we make plans for the implementation of the company’s full patient engagement offerings,” said Andrew Cooper, Executive Director, Information Technology for NCH. “After careful consideration, and drawing from the insights provided by KLAS Research’s findings for the top patient engagement service providers, eVideon was the clear choice. We could not be more thrilled with our decision to work with them as they have been a true partner from the very beginning, and we are looking forward to hitting the ground running with the full solution suite by year end.” 

The NCH Healthcare System will be equipping its hospitals with eVideon’s entire patient engagement and workflow offerings for a fully immersive patient experience. All hospital rooms will be transformed into Patient Smart Rooms featuring smart TVs paired with a companion tablet experience, digital patient door displays, digital whiteboards, and a virtual visit solution designed just for healthcare. Patients will be able to communicate with clinical staff, order their meals, fill out surveys, and conduct virtual visits with loved ones, while also enjoying the benefits of entertainment, education, and relaxation content. Additionally, by transitioning processes that were once manual to a digitally integrated platform, clinical staff will have the advantage of real-time updates on patient goals and conditions via the digital displays in and around the patient room. They will also have the flexibility to share hospital announcements and policies, and help patients make direct requests to a department, such as Pastoral Care, without having to rely on the nurse to do that for them.  

“We are excited to implement complete Patient Smart Rooms across the NCH Healthcare System,” said Jeff Fallon, CEO of eVideon. “NCH has proven to be a highly innovative partner, having opted to make patient engagement and workflow services available to all patients and clinical staff across its organization. We look forward to the impact eVideon can make on the care management process by alleviating some of the biggest causes of clinician burnout, while also keeping patients better engaged in their health journey for improved patient experiences and outcomes.” 

About eVideon: 

eVideon provides patient experience and engagement solutions for hospitals via a suite of bedside engagement systems, TV, digital signage, digital whiteboards, video visiting solutions, and other interactive displays. Patients enjoy the convenience of self-service at the bedside with access to entertainment, education, hospital services, and more while staff enjoy streamlined, paperless workflows. Interactive surveys and patient feedback help patients communicate needs and help hospitals respond before dissatisfiers turn into HCAHPS issues. The platform leverages integrations with the hospital’s EHR, along with other technologies to provide a streamlined, digital patient experience. Data analytics provide valuable insights into patient behaviors and pain points, letting hospitals improve service and outcomes. Learn more at

About NCH Healthcare System:

The NCH Healthcare System is a not-for-profit, multi-facility healthcare system located in Naples, Florida, and is a member of the Mayo Clinic Care Network. The System is more than just two hospitals (referred to as the NCH Baker Hospital and NCH North Naples Hospital) with a total of 713 beds. NCH is an alliance of 775 physicians and medical facilities in dozens of locations throughout Collier County and southwest Florida that offers nationally recognized, quality health care to our community. Our mission is to help everyone live a longer, happier, healthier life.  For more information, visit


eVideon Media Contact: 

Cate McGeady

Aria Marketing for eVideon