Thank you so much for doing this with us! Can you tell us a story about what brought you to this specific career path?
When I was 20 years into a medical device and pharma commercial leadership career, I had the opportunity to direct the Johnson & Johnson commercial relationship with Cleveland Clinic. At this time, legendary former CEO, Dr. Toby Cosgrove, hired the first hospital Chief Experience Officer. This enlightened me to the growing urgency for putting patients at the center of the care experience.