Social media is filled with stories about how millennials are “ruining” everything from napkins to marriage. But you can’t accuse them of killing healthcare, nor the technologies that support it. Surprisingly, “boomers” aren’t killing it either. In fact, expectations by millennials and boomers alike for meaningful, contextual, empowering information at their fingertips did the unthinkable. It may be the proverbial “irresistible force” that would actually overcome the “immovable object” of a calcified healthcare delivery system reluctant to change. Then a COVID-19 pandemic changed EVERYTHING.

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