Opportunity exists to augment CAHPS-centric approach with personalized, customizable tools

GRAND RAPIDS, MICHIGAN – December 13, 2021 – eVideon, a leader in interactive patient engagement and digital workflow solutions, was included in the recent KLAS report, Patient Experience Improvement 2021, as a tool for patient experience improvement. The report identifies the growing need for healthcare provider organizations to amplify the voice of the patient and meet the rising demands of healthcare consumerism with customized, real-time feedback. eVideon is listed among a group of solution providers whose rounding tools, interactive patient systems, or patient outreach survey tools can help to augment a CAHPS-centric approach to patient experience with a more personalized, consumer-centric strategy.

Top findings in the report centered around the ability to promptly respond to the needs of individual patients. In addition, a goal of faster, better decision making across vendors was noted, with the most commonly reported outcomes listed as improved visibility into the patient experience and greater clarity on where to focus improvement efforts. While many vendors have traditionally offered either standardized benchmarking or more individualized insights, the lines are blurring as some vendors begin to offer both, and new solutions that help to measure or improve patient experience, including rounding tools and interactive patient systems, begin to emerge.

eVideon’s Vibe Health platform personalizes the patient journey by integrating with the electronic medical record (EMR) and other installed technologies to make real-time information accessible to patients, families, and care teams across multiple devices. Vibe Health includes the digital whiteboard, interactive television platform, companion tablet, digital door sign, digital signage display, and video visit solution, which are customized to meet the unique needs of each organization, department, or unit.

“At eVideon, we continue to focus on enhancing patient, family, and clinician experience through automated workflows that are interoperable across multiple systems and require much less infrastructure,” said Jeff Fallon, Chairman and CEO of eVideon. “Our product road map is centered on the evolving needs of our hospital and health system clients who are designing the patient room of the future.”

Vibe Health drives clinical and operational efficiency by automating educational assignments, clinical documentation, service requests, and patient feedback inputs. Delivering the right information, at the right time, to the right patients improves care coordination and ensures a better patient experience.

eVideon consistently scores in the 90+ percentile in KLAS online reviews. The company is proud to partner with some of the industry’s leading hospitals and health systems to improve patient experience through digital innovation and has a 100% client retention rate representing a commitment to service excellence and continued desire to transform patient experience across the industry.


About KLAS

KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider's voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services, and medical equipment to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter. Learn more on the KLAS website.

About eVideon

eVideon provides patient experience and engagement solutions for hospitals via its Vibe Health platform consisting of interactive television software, digital whiteboards, interactive signage displays, and much more. Patients enjoy the convenience of self-service at the bedside with access to entertainment, education, and hospital services, while staff enjoy streamlined, paperless workflows. Customizable surveys and prompts for patient feedback serve to strengthen the voice of the patient and enable hospitals to respond in real-time before dissatisfiers become HCAHPS issues. The platform leverages integrations with the EMR and other technologies to realize clinical efficiency and deliver a personalized care experience to patients and families. Learn more at www.evideon.com.