Today we continue our Q&A series with Chad Joslyn, Senior Systems Engineer. We're proud to say that chad is a two-time winner of our eVideon values award for Commitment to Customers! He does countless things for eVideon and our partners every day. Enjoy getting to know Chad!
1. What’s your role at eVideon, and what do you do on a day-to-day basis?
My official title currently is Senior Systems Engineer, but I also wear the hat of Project Manager. My day-to-day could involve meeting with the development team to discuss features and/or issues with software, building out new customer systems, providing support to existing customers, traveling to customer sites to work on project implementations, performing site walk-throughs for potential customers or attending meetings with existing customers. It also involves potentially several meetings per day regarding ongoing projects, keeping track of project progress and status using a project management tool called SmartSheet and possibly even dealing with some financials. In short, I wear a lot of hats, every day is different and no days are boring!
2. What is meaningful to you about your job?
The most meaningful part of my job is knowing that the work we do is wholly beneficial to someone who is in a situation that may be very uncomfortable and unpleasant. In many ways, we can and do offer them a personalized experience that I believe provides some of the comforts of home that can potentially make their situation more tolerable. In addition, we are able to offer solutions that take some of the workload off of hospital staff which saves money, reduces stress and also ultimately aids in a better patient experience. It all sounds very meaningful to me!
3. Where can you be found when you’re not in the office?
Mostly at home. Our family are sort of home bodies and we enjoy staying close to home and hanging out with our neighbors. We are a close knit community and our kids are friends with all of our adult neighbors’ kids so it works out great. We don’t have to venture far to have a great time. On those rare occasions I am away from my family, I am usually on the golf course! I have at least 2-3 multi-day golf outings per summer that I participate in.
4. What accomplishment are you most proud of?
I guess I’m just happy to be successful in life and to have landed at such a great company. I’ve done a lot of different things throughout my career path and I think my greatest accomplishment is that I have learned tremendously from each one of my experiences through all kinds of ups and downs during which I never wavered from who I am and continued to perform any task to the best of my ability regardless of circumstance. That attitude and ethic has brought me to where I’m at today.
5. When you were little, what did you want to be when you grew up? How has that changed or stayed the same?
I wanted to be a firefighter. I think I always had an innate desire to somehow help people in need. What I do now is somewhat of a more indirect way of doing it, but it still is very satisfactory.
I remember after my daughter was born being in the hospital with my wife waiting to be discharged and thinking that the processes and the experiences we had while there weren’t all that great. Staff was awesome, but it seemed like there were some technical enhancements that could be put into place. I remember thinking at the time that I’d sure love to work in some field that could somehow influence the patient experience and make it better. Two years later, I found myself working for eVideon doing exactly that!
6. Who would play you in a movie about your life?
Bruce Willis or Kevin James. Believe it or not, I have been mistaken for both.
7. Poetry fun! Write a haiku about healthcare and/or technology.
I can’t write haiku
It’s a tough one to master
I’m no good at it