World-class care is more readily available throughout the U.S., which makes it challenging for healthcare facilities to stand out from one another. The Centers for Medicare & Medicaid Services (CMS), a branch of the U.S. Department of Health and Human Services, provides today’s consumers with an abundance of information and interactive tools for choosing a hospital. Following discharge, these consumers are asked to rate the hospital and indicate whether or not they would recommend the hospital to friends and family. eVideon™ Healthcare provides the hospital with a tool to directly address these issues.
eVideon™ Healthcare is entering the growth stage of adoption at a time when health care facilities are addressing patient choice and have a heightened need to provide a superior patient experience. Medicare and Medicaid Services (CMS) have created significant financial incentives for hospitals to score well in patient satisfaction surveys (HCAHPS). eVideon™ Healthcare gives hospital administrators a powerful communication tool for delivering patient education and entertainment, assessing patient comprehension, and registering the patient’s overall satisfaction with key aspects of a hospital visit.
eVideon™ Healthcare is the digital interface between a patient and the hospital. The system collects meaningful data aiding in the development of quality initiatives, efficiencies, streamlining of workflows, measuring the effectiveness of education materials, and measuring patient feedback in real time. Used in part as a communications tool, the system heightens the patient’s sense of comfort, control and satisfaction by involving them in their own care. It also gives them a non-intrusive means of providing valuable feedback. With immediate knowledge of a patient being dissatisfied with the cleanliness of the room, a negative reaction toward staff care, heightened anxiety, uncertainty about medications and other influential factors the hospital has a means for early intervention and remedial measures.
The adoption of eVideon™ Healthcare within an organization is flexible and unique. Rather than requiring your organization to work within the system and its varying options of a predefined “box,” eVideon™ Healthcare is designed to fit your needs and workflows. The combination of hospital staff and the eVideon™ team provides a customized implementation that meets both short- and long-range goals.