The COVID-19 pandemic has forced a lot of hospitals and health systems to make quick technology decisions and implementations. As we all know, telehealth adoption has skyrocketed as of late, and the industry is learning that adopting technology is absolutely necessary for success, and that technology implementations don’t have to be messy, time consuming events.

We implemented our first system in 2007, and over the past 13 years we’ve learned a lot about what factors contribute to a smooth implementation versus one fraught with delays, frustration, and “do-overs.” 

In our video, “Red Flags and Must Haves,” VP of Partner Success Andy Figallo shares the top factors that contribute to success or failure in implementing new healthcare technologies. A few key takeaways:

  1. When it comes to patient-facing technologies, be ready to hear the patient voice. If you’re going to ask a patient a question, you have to be ready to hear the answer. You might uncover service issues you never knew existed. You might also discover amazing new ways to serve your patients. It’s important to be open-minded to the end user experience.
  2. Get the right team in place and keep them there. Hospitals often know what they want from a new technology and have great vision for how it will work. They may, however, not understand their current state of readiness. Executive sponsorship needs to work with IT, clinical, and vendor resources to ensure you’re ready for the next level.
  3. Make sure the experts you consult with have a solid foundation, not just in technology, but in healthcare specifically. Healthcare has unique use cases, environments, and regulations that make regular consumer technologies more difficult to use. Vendors should know the healthcare space inside and out.

Watch the video to hear a list of red flags and must haves for healthcare technology implementation.