Healthcare organizations are tasked with many things, among them reducing health care disparities. A recent publication by HRET, “Becoming a Culturally Competent Health Care Organization,” states “becoming a culturally competent health care organization is a critical component in reducing health care disparities.”
Many tasks go into becoming culturally competent, such as data analysis, staff training and community engagement. Addressing language barriers is one of them and eVideon™ can help in several ways.
First, eVideon™ was built to be inherently flexible. In this case, it means that building menus in multiple languages is a piece of cake. The hospital staff can create menus in most any language; once the words are translated, it’s just a matter of data entry. Patients can have access to hospital and local information, television controls, educational materials, even food service menus and announcements in their native language.
Second, eVideon™ is a library of patient education content; this means the hospital is not tied to any particular vendor or language. The hospital can include content for patient assignment or browsing videos, questionnaires and flip charts from any vendor, in any language available. Custom videos by the hospital can also be added with ease.
Finally, our translator services application allows the patient, doctor or clinical staff to request and carry out a video conference call with a translator right in the room. The application even allows for a three-way video conference, so a physician can join in from most anywhere he has a computer, tablet or smart phone and a quality internet connection.
Along with addressing health care disparities, eVideon™’s multiple language capabilities also helps reduce readmission rates, increase patient satisfaction, and be the hospital of choice for all members of your community.
To learn more about eVideon, patient education and customization, email firstname.lastname@example.org.