Opportunity:

eVideon Healthcare is seeking an Application Support Engineer to provide effective technical support by delivering solutions to both technical and clinical end users while also supporting a wide range of technologies. You will be the point of contact for technical support issues and will work towards researching and resolving on-going technical issues at live customer hospitals. You will not only work towards resolving issues at customer live sites, but will also be responsible to work together with Development, QA, Product Management and Implementation groups, being an integral part of the customer success team.

Responsibilities:

How you will contribute:

  • Taking ownership of advanced technical issue and working with the Development groups until they are resolved
  • Working with QA to reproduce issues and make root-cause determinations
  • Ensure support incidents are documented and processed
  • Coordinate appropriate internal and external resources to deliver high quality technical service delivery, minimizing risks to patient care
  • Provide proactive customer system health checks and maintenance
  • Performing customer system upgrades
  • Assist with customer projects, building out servers and customer environments
  • Participate in Engineering strategic projects (i.e. Beta Projects)
  • Become an SME (subject matter expert) for specific software modules
  • Occasional travel to customers' sites to resolve critical escalations if deemed necessary by your supervisor

Qualifications:

Qualifications

  • 2+ years of IT experience; computer science degree with practical IT experience can be a substitute
  • Ability to diagnose & address application issues
  • Knowledge and experience with general networking/server technologies and concepts
  • Basic Linux experience and comfortable with using and learning the command line 
  • Good to have or willing to learn MySQL or some Oracle Database experience
  • Excellent analytical, interpersonal, decision making and organizational skills.
  • Excellent verbal communication and customer service skills
  • Good to have or willing to learn technical writing skills
  • Complex problem solving and troubleshooting skills
  • Ability to learn quickly in a high pace, challenging environment.
  • Good to have or willing to learn how to conduct training sessions, give presentations, and interface and communicate with co-workers in a clear and professional manner.
  • Previous experience in a software customer service environment
  • Participate in a pool of on-call support to provide after hours support (including weekends)

Preferred Experiences

  • Associates or bachelor’s degree
  • Some networking, server and/or development experience
  • Experience in training and/or technical support
  • Previous job experience in healthcare

Perks

Salary + Stock Options
Competitive salaries with top-notch benefits, plus every employee receives stock options
Computer Gear
Configure your dream machine and development environment - it's on us
Flexibility
Work from home or collaborate with awesome co-workers in our high-tech Grand Rapids office, steps away from local breweries
Company Sponsored Health Insurance
‍Company provided health insurance available
Startup Culture
Take your ideas from concept to production, and watch how they improve health care
Work-Life Balance
Unlimited vacation policy to unwind, reconnect and support employee wellness
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