A day in the life of a patient using eVideon
Maria is an 11 year-old girl who is settling into her hospital room for the first time. Maria and her family have been instructed that the patient pillow speaker can be used not only to summon the nurse or adjust room lighting, but to control their room’s wall-mounted TV. They quickly locate the power button on the pillow speaker and turn on the TV.
The main menu welcomes Maria by name and displays orientation info such as room number, phone number, and the names of the on-duty nurse and attending physician. The menu is decorated appropriately for their young patient with bright cheerful colors and a picture of the child care unit’s multi-colored mascot, Gerry Giraffe.
Getting Around in eVideon
Menu options are easy to navigate (in a fashion similar to an iPhone) and include Live TV, Movies, Patient Education, Information, Games and so on. Since this is the first time the family has used the TV, they are greeted by a video message from the hospital CEO welcoming them to the hospital and assuring them that they are in the hands of a caring and highly trained staff who will be treating them with the best medical technology available.
The family selects the Movies option and browses through the carousel of children’s movies. Satisfied that there are several titles they will enjoy watching later, they return to the main menu and select Live TV. They surf the list of channels until they find one Maria feels like watching. Both the list of movies and the list of TV channels have been filtered based on age appropriateness. Maria’s parents can choose to lift this filter or add further restrictions to it.
While watching television, Maria falls asleep and her parents take the opportunity to further explore the TV menus. Under the Patient Education option they find more orientation videos such as Know Your Hospital and About Your Hospital Room. Also, there is a video that contains general information about the surgery Maria is scheduled to undergo the next day.
Helpful Information
Under the Information menu they learn about local restaurants, transportation, and other resources, which is helpful since they are from out of town. Finally, under the Food Service option they view the day’s menu and make a decision about lunch. Since the patient is on a restricted diet, food choices have been filtered accordingly. For example, ice cream is restricted for the time being so it does not appear as an option, eliminating a possible source of frustration.
Maria is awakened for lunch and afterward wants to play a video game on her Xbox. She selects “Gaming” from the main menu which automatically switches the TV into game mode. Upon ending the game, she presses any key on the pillow speaker to return to the main menu. The health care planner checks in on the family to see how they are doing. While getting to know the patient and her family, the planner learns that Maria’s brother has asthma. After a quick consultation with the parents, the planner adds an asthma education video to Maria’s Patient education option for the benefit of her brother and parents.
Education at your fingertips
Patient education videos are integrated and cataloged into the video on demand system and can be assigned automatically by admittance data or manually by Maria’s healthcare planner. The content is provided may include multiple resources including third party content as well as material produced internally by hospital staff. Health care planners access the system from a computer which provides them with an administrative interface and a view of the full patient TV experience. Multiple reports are available including patient usage – if a child watches “how to use your crutches” eight times, you know intervention is needed to help the patient. Likewise, surveys can be attached to videos which provide the staff of any needed intervention. Survey & test results can be integrated within the hospitals EMR.
If there is an event such as a clown coming and doing a show, you can broadcast this live for in room patients and have it available for later on demand viewing. The same is true for faith based services and any other event that you want to broadcast on the system. In addition to the event being available live, the video is stored on the server for later retrieval. This provides access to the programming for patients who cannot watch it live and can also be achieved for later retrieval.
Later, Maria goes back to the Movies menu and selects a movie to watch, but just when the “good part” begins, her doctor arrives accompanied by two interns. She pauses the movie and has a discussion with her doctor regarding the upcoming procedure. Together they watch patient education video, which prompts more questions and reassurances from her doctor. The movie will remain in the Patient Education movie list for review, but its status indicates it’s been watched. After the consultation, Maria returns to where she left off watching her movie.
Real-time Feedback
Following the next day’s procedure, some pain meds are needed. After a set period of time, a short pain survey comes up. The survey includes a targeted question of which she selects “3” from the 4 options. By answering that particular question with a “3”, the nursing desk is alerted and a helping hand quickly arrives. Over time, the compilation of this and other surveys provide the hospital with some valuable information.
Later that afternoon, Maria is feeling better and goes into the system to take some volunteer surveys including some fun trivia games that the hospital’s team has put together. In addition, since the family has been in the room for 24 hours, a hospital “feedback” survey has been automatically added to the menu that Maria and her parents take a minute to fill out. Meanwhile, before the new shift’s hourly 4-P’s routine, the nurse checks the patients viewing and survey results which helps provide her with information prior to her visit.
The next morning, Maria is able to go home. Since the eVideon Healthcare system knows this, it provides her with a short video regarding her aftercare. A survey measuring her mastery of that content is also presented. The results indicate that she is indeed ready to go home. She is happy to go home and is very satisfied with her experience in the hospital.