Patient satisfaction scores are increasingly tied to healthcare facility revenues and, by extension, to management incentives. As a healthcare Facility Manager, you are in a unique position to directly impact the comfort of your patients, and improve your bottom line.
According to studies by Press Ganey, “When patient satisfaction increases, patient volume increases.” So the question healthcare facilities need to examine isn’t, “Should you focus on patient satisfaction?” but, “HOW can we improve the patient experience?”
The eVideon Interactive Patient Television System from Optimal Solutions can give you the tools to produce that experience. It can alleviate some of the most common complaints from patients about their stay in a healthcare facility – boredom and a feeling that they have lost control over their situation.
The quest to become the facility of choice requires management to devote resources to initiatives that will increase the level of care, exceed patient expectations and decrease staff time requirements. eVideon is such an initiative. It brings personalized, high quality media to patients at their bedside, meeting educational, health management and entertainment needs so caregivers can spend more time on clinical activities. Movies on demand, HD digital TV, high speed Internet access, video games and satellite radio are just the beginning of eVideon’s capabilities.
Patient expectations and competition have permanently altered healthcare facilities. And those influences have gotten even stronger as technology continues to change the lives of Americans. Patients have come to expect the conveniences and individualized options they can experience at home, at work or while traveling. New generations of patients have only distant recollections of life without the Internet or without easy access to a multitude of entertainment options. The expectation of those comforts has become the norm for healthcare facilities today. And as technology advances, those expectations will continue to rise, elevating the standards of comfort and care.
You have significant influence over when the comforts and conveniences available outside a facility become a reality inside your facility. The perfect time to factor in the impact of a system that improves customer satisfaction is when you are planning facility improvements. So when you plan for new televisions, additions or reconstruction, why not plan for an easy-to-install improvement that will positively impact every patient in your facility?
Optimal Solutions provides expert support to easily implement eVideon using existing network infrastructure . This turn-key system for entertainment and education requires little maintenance and offers a high level of customization. Optimal Solutions walks you through every step of the process making your facility’s needs our priority.
eVideon helps you bridge the gap between patient expectations and your capabilities. Lead your facility into the future: lay the foundation to make your site the facility of choice for today and tomorrow.